Reputation Management Software Dandy Helps Maryland Restaurant Remove Bad Unfair Reviews
Sep 26, 2022
September 26, 2022 - /PressAdvantage/ - Dandy, a reputation management software platform, has announced that it recently helped a popular Thai restaurant in Maryland dramatically clean up its online reputation by fighting unfair reviews posted on its Google My Business listing. The company has published a report on how it managed to achieve these remarkable results at the link: https://getdandy.com/view-case-study-restaurant.
This restaurant in Rockwell, Maryland, had an average review score of 3.5 out of 5.0 when it reached out to Dandy for help. The restaurant’s Google My Business listing was flooded with negative reviews that could not be traced back to legitimate customers. Instead, the review page was highjacked by fake testimonials scripted by its local competitors, disgruntled employees, and bots. This was a great source of stress for the restaurant as, being a family-owned business, its owners found pride in delivering scrumptious authentic Southeast Asian food with warm and helpful customer service.
The restaurant found Dandy’s suite of reputation management software services to be the perfect fit for their needs and enlisted the company to fight the online defamation that was coming from unscrupulous sources. Before using Dandy’s services, the restaurant’s management had to spend many precious man-hours manually monitoring all the reviews and then disputing the fraudulent ones. Moreover, the restaurant was also faltering on the most important strategy that businesses need to build a stellar online reputation and drive traffic to their retail locations, which is to capture new reviews from real satisfied customers who are a better judge of its overall product quality and services. Switching to using Dandy’s services helped the humble Rockwell restaurant achieve both goals.
The restaurant signed on for several of Dandy’s services including Review Removal, Reputation Management, and Review Generation. The Review Removal service was especially helpful as it was able to flag and remove over 80 defamatory reviews from the restaurant’s Google My Business listing in just 90 days. This pulled the Rockville restaurant’s overall score up by almost a whole star, from just 3.5 to 4.4. To do this, Dandy relies on its proprietary machine learning technology that can read online reviews as soon as they are posted and flag them if they are suspicious. To date, the company’s automated system has helped remove over 10,000 reviews for businesses in a wide range of industries such as hospitality, home services, medical, automotive, financial services, law, and of course, food services.
The restaurant was also able to save an average of 10 staff hours per week as Dandy’s automated review monitoring gave its administrators the freedom to spend more time ensuring the restaurant runs smoothly and its customers are well served. Moreover, the reputation management company’s Review Generation services also automated the process of sending out SMS and email surveys to its satisfied customers. This led to a spike in positive reviews as it made it very easy, for those who are happy with the service that they received, to show appreciation without jumping through several hoops.
A spokesperson for Dandy commented on the case study by saying, “Now that the restaurant has removed over 80 unfair bad reviews from their Google My Business page and generated more positive reviews, from our experience serving clients in the food service industry, they can expect a 10% annual revenue increase. This is, by all measures, a tremendous return on investment. If you are also struggling to prop up your online reputation that is facing a concerted attack, get in touch with us today to find out how we can help you turn the tide. Depending on the volume of business you get, you can expect a turnaround in your online reputation in as little as 90 days, just like restaurant experienced. With Dandy, you will get to manage all of your reviews inside our dashboard and get genuine customer experience information that you can immediately act on to improve your services. Head over to our website to find out more about the full range of our product offerings.”
###
For more information about Dandy, contact the company here:
Dandy
Bri Nicole
9492390778
[email protected]
9891 Irvine Center Drive #200
Irvine, CA 92618
ReleaseID: 60054823
More News
Indian Gen Z Protest Leader Is Released on Bail After Arrest
Abhijeet Dipke, the founder of the Cockroach Janta Party, was detained on his way to a protest called to demand the resignation of India’s top election official.
Dancing Salaryman Pokes Fun at Japan’s Buttoned-Down Culture
Toru Utsumi has won more than a million fans on TikTok and Instagram with short, fancy-free videos.
Japan’s ‘Dancing Salaryman’ Can’t Stop Grooving
Toru Utsumi, 60, works as a management consultant, but on his days off, he has become a global internet star — despite some local disapproval.
A Wayward Shark Becomes a Celebrity in South Korea
Stranded in a port waterway for weeks, the 10-foot fish has attracted more than a million spectators, while officials try to guide her back to open sea.
China’s proposed AI tech export bans may create short-term costs, long-term gains: analysts
China’s proposed export bans and controls of artificial intelligence technologies aim to tighten Beijing’s grip in the strategically vital sector, casting a cloud over the commercial prospects of domestic model developers in the global AI race, analysts say. The new measures come as concerns mount globally over the risks of advanced AI systems, following a string of recent cyberattacks, while also underscoring AI’s growing national security importance for both Beijing and Washington. Zhang Yi,...
Bangladesh tourist resort fire kills 10
At least 10 tourists have been killed in a fire at a seaside resort in the southeastern Bangladeshi district of Cox’s Bazar, the country’s largest travel destination, officials said on Saturday. Dolon Acharya, an officer at the Fire Service and Civil Defence department, said the fire broke out in the morning at Tuptup Resto and Resort at Patuartek beach. The flames gutted the entire facility. The scene is located more than 320km (199 miles) southeast of the capital Dhaka. Acharya said...
Reporter’s notebook: Kimi’s AI credit card turns spending into computing quotas – with limits
China’s artificial intelligence companies have spent years persuading consumers to pay for their technology. Now, Moonshot AI, the start-up behind Kimi, is taking a different approach: offering AI computing benefits through a credit card. The company has teamed up with the Agricultural Bank of China (ABC) and American Express for what it calls “the world’s first AI native credit card”. After getting one for myself, the experience offered an intriguing way to bring AI services into everyday...
Modi under pressure as India’s youth protests rise to highest level in a decade
Despite tens of thousands of security personnel deployed to stop them, youth protesters in India scaled barricades last week, chanted anti-government slogans and scuffled with police officers trying to drag them away. “Long live the revolution,” shouted one young man before police bundled him into a bus. Street protests in India this year are likely to be higher than at any time in the past decade, the independent Armed Conflict Location and Event Data Project has said, as dissent mounts...
Asean climate monitor issues highest alert level over toxic haze
Ongoing fires in Indonesia that have blanketed parts of Southeast Asia with toxic haze have triggered the highest-level alert by the regional bloc’s climate and fire monitor. “Activation of Alert Level 3 for the Southern Asean region,” the Singapore Asean Specialised Meteorological Centre (ASMC) said on its website, seen on Saturday. Based near Singapore’s Changi Airport, the ASMC uses a four-tiered alert level system, from zero to three, with the highest triggered if there is a “high risk of...
Asean’s Myanmar peace push needs Japan’s ‘silent diplomacy’
Japan has long established itself as a pioneer of mediation in Southeast Asia. In 1990, for example, its officials helped broker talks between Cambodia’s warring factions, supplementing international efforts to end conflict in the country. Now, Tokyo is seeking to upgrade its diplomatic toolkit. The Ministry of Foreign Affairs’ International Peace Mediation Unit was set up in March, followed by the launch of the Parliamentary Association for Peace Mediation in May. Around the same time, the...
Ex-Malaysian minister Nik Nazmi admits lapse in judgment after ‘khalwat’ arrest
Former Malaysian minister Nik Nazmi Nik Ahmad has confirmed that he was one of two individuals detained by the Selangor Islamic Religious Department (Jais) over an alleged khalwat case. Nik Nazmi, who helms Parti Bersama Malaysia, said he was at a residence in Petaling Jaya on Thursday with a woman after they decided to continue a discussion about a project there. “We had initially started the discussion with friends at a studio in Brickfields, Kuala Lumpur, before moving to Petaling Jaya to...
Shunned in the West, Ye hands Indonesia a rare mega-tour coup
Taylor Swift and Lady Gaga each chose Singapore as their only Southeast Asian stop on recent world tours. Fellow American singer Olivia Rodrigo played Thailand and the Philippines, but likewise skipped Indonesia. Next weekend, however, Jakarta is finally getting the big international headline act it has been craving – in the form of Ye. The controversial American rapper, formerly known as Kanye West, is set to play Indonesia’s capital next Saturday, marking the only Southeast Asian appearance on...
YOUR NEWS, OUR NETWORK.
Do you have Great News you want to tell the world?
Be it updates about your business or your community, you can make sure that it’s heard by submitting your story to our network reaching hundreds of news sites across 6 verticals.